CV Resume
CV Resume
Current Experience
Prior Experience
English Camp Instructor
2019
English Teacher
2018
Teaching Chinese children (aged 5-18) in person at a private language school in Guiyang, China. I held classes on afternoons and weekends with three different age groups of children; 5-8 years old, 8-10 years old, and 10-12 years old.
Front Desk Receptionist and Greeter for Toll at the small Airport in Bankstown.
Retail Stock and Customer Service Clerk
2011-2012
Store Filler at an Office Supply Store in the Stationary department.
Head Office Receptionist - Flooring Branch
2011
Switchboard Operator and Goods Receivable Clerk for all Management staff across Australia. Maintained switchboard independently. Directed calls to each department. Developed a knowledge of store locations. Polite and courteous to all franchise head management calling the Head Office.
Answering incoming calls, remembering store managers names and store details, alongside diverting calls throughout the office. Inputting goods receivable data into SAP and Excel spreadsheets from the warehouse underneath the office.
Apprentice Baker
2010
I quit this employment due to travel issues not due to dissatisfaction with the role. In this position I had a rotating roster of early morning and late nights. I received block training for baking skills at Technical College.
Goods Receivable and Customer Service Clerk
2009
This role consisted of store filling, goods receivable for deliveries, customer service and sales. This was the first role I learnt goods receivable.
Switchboard Operator
2008
Westmead, New South Wales, Australia
Answering phone calls at the call center for Specialist Services, which is a company that employs specialist doctors who become shareholders in the business. I had the responsibility of answering calls in a polite and professional manner. Directing calls to specific doctor’s receptionists, entering data into the house system for appointments and doctor updates, handling inquiries about pay, directing patients to their elected surgeries, making appointments, conversing directly with doctors and upheld being punctual and holding a professional appearance.
Outside Cold Sales Representative
2008
Parramatta, New South Wales, Australia
In this role I learnt the extents of my sales ability, in trying to sell Green energy. I learnt skills in cold sales, how to approach people in their homes, and learnt to develop my own personal understanding on the topic of one’s belief of consent. For example, knowing the limits and extents I felt comfortable pushing for a purchase. Did this job casually as a second job whilst working for Coles Group.
POS Customer Service Assistant
Bakery Assistant
2004 – 2008
I worked in two departments and in two stores over the four years. I temporarily relocated to a new store (Rouse Hill) when it freshly opened and needed staff. Upon employment I was operating a register, handling money and processing purchases, whilst giving customer service through store knowledge. I sought to have an index of memories for all locations of items in the store. Secondary department was in the bakery. Role consisted of packing consumables, alongside producing small items like icing cakes and making donuts. Whilst in the bakery for 2 years I worked early weekend hours 5am-2pm, during my later teenage years.
Inputting data entry and reorganised filing system. Helped to get the system get up to date from a backlog. Did this job casually as a second job whilst working for Coles Group.
Telephone Service Representative
2006
Kings Langley Pizza
The role consisted of taking orders either through phones or in-person at the store. Spent my time learning to remember names, ingredients and recipes of all the things one could order. Did this job casually as a second job whilst working for Coles Group.
Bistro job which consisted of serving customers, handling money, and drying up.
Delivery Contractor
2000 – 2002
Learnt to work to a schedule. Job consisted of folding hundreds of pamphlets during the week, and then delivering them on weekends.
Education
Certificate
Certificate of Shorthand
2010
Australian Centre for Independent Journalism
Certificate
High School Diploma
CERTIFICATION
Teach Business English
Issuing Organisation: ELTOnline
Credential ID: UC-6R14QNAH
Issue Date: October, 2019
Teach English as a Foreign Language
Issuing Organisation: ICOES
Credential ID: 100-101371
Issue Date: January, 2019
Skills
Soft Skills
- Attention to Detail
- Creativity
- Research
- Academic English
- Business English
- Problem Solving
- Critical Thinking
- Entrepreneurship
- Cross-cultural Communication
- Proofreading
- PC Building
- Time Management
- English
- Writing (Article, Technical, Web Content)
- Communication
- Remote Work
- Foreign Residency
- Truthfulness
Hard Skills
- Sub-Editing
- D/SLR Photography
- Search Engine Optimisation (SEO/SEM)
- Typing Speed (75wpm 100% accuracy)
- Cascading Style Sheets (CSS)
- Virtual Reality (VR)
- Teaching
- Adult Education
- Teaching English as a Second Language
- Receptionist Duties
- Goods Receivable
- POS (Point-of-Sale)
- Journalism
- Customer Service
- Customer Experience
- HTML
- Google Analytics
- Qualitative Research
- Quantitative Research
- Small Team
- Large Team
- Small Business
- Large Business
- Website Design
- Online Business
- Jewellery Design
- Australian Registered Business
- Public Relations
- Brand Image
- Troubleshooting (software and hardware)
- Complex systems understanding
Computer Hardware
Proton and Steam
Wine Staging
WordPress
Software
Whilst at The Hills Technical College (TAFE NSW), I achieved both a Certificate of Intermediate Excel and a Certificate of Advanced Excel.
In my Word Processing unit at Macleay College as a part of a Diploma of Journalism, I received formal training for Microsoft Word usage. LibreOffice Writer is the open source alternative to Microsoft Word.
In my Computer Studies unit at Macleay College as a part of a Diploma of Journalism, I received formal training for Microsoft Powerpoint usage. LibreOffice Impress is the open source alternative to Microsoft Powerpoint.
In my Computer Studies unit at Macleay College as a part of a Diploma of Journalism, I received formal training for Adobe Photoshop usage. Gimp is the open source equivalent to Photoshop.
In my Video Journalism unit at Macleay College as a part of a Diploma of Journalism, I received formal training for Final Cut Pro. Two open source variants I have commonly used are Kdenlive and Openshot Video Editor.
In my Radio Journalism unit at Macleay College as a part of a Diploma of Journalism, I received formal training for Pro Tools. Audacity is a widely used open source equivalent.
Layout Format Software
In my Print Editing and Production unit at Macleay College as a part of a Diploma of Journalism, I received formal training for InDesign. This involved making magazine covers, and page layouts across different forms of media.
I have a good grasp of internal structures within Windows and Linux. I have been using Linux on and off since about 2013. I understand the basic differences between the major distributions and the benefits of others like Kali, Debian, Mint, etc.
I understand BIOS and UEFI. I understand basics of command line, speciality programs like flatpack, snap, package installers, synaptic and dependencies, advanced wine use (wine staging, winetricks, winecfg, etc), etc.
I have used a wide range of browsers over my life and am aware of some of their backend infrastructure and forking.
